Public Portal
The public portal is an optional service developed by PSTracker allowing citizens to submit non-emergency requests for service to your agency. The portal is a completely separate system providing a safe and secure way for citizens to submit requests and your agency to accept and moderate requests. Agency administrators use our new API to communicate between PSTracker and PDRequest to moderate (approve or reject) each request. If approved, the request is ingested and activated in your existing system. The citizen who submitted the request is notified of your approval or rejection administrative actions via email.
For security, all citizen submissions are deleted from the portal after 90 days.
The public portal is setup by PSTracker. You can not adjust the portal yourself.
An email address is required for a citizen to use the public portal.
The pubic portal for house watches is available at https://www.pdrequest.com/xxx where xxx is the subdirectory assigned to your agency.
Flow of the public portal
Citizens go to your portal. In this example citizens are directed to https://www.pdrequest.com/dev. The portal URL used by citizens is unique to each agency.
Once there they select the type of request they are making. In this example it is a house watch.
The citizen fills out and submits the form
The citizen is advise of the success of their submission and provided a unique reference number.
The citizen also receives an email advising the request is in process. Your specific agency's contact information is provided on the email.
Your agency administrator(s) receive an email advising them of the submission.
Your agency administrator logs into PSTracker and reviews the request.
When reviewing the request, PDTracker checks the history for the address provided, and based upon those findings, provides options to create or reject the request.
In the above case there is no history so we click the Create New House Watch button
PSTracker then prompts the administrator about the outgoing email, allowing them to select the specific email details as well as add an additional message.
Once the administrator clicks the Approve Request button, the citizen will receive a follow up email notifying them of the approval (or rejection).
The screen refreshes and the administrator is shown the House Watch Screen.
The administrator finishes creating the house watch. In this specific case they are creating a new Parent House watch, and also the first Child activation.
The administrator updates the form as necessary and clicks Create House Watch + Activation to complete the process.
The house watch is created and the resulting summary is shown to the administrator.
The house watch now appears on the main House Watch screen for all employees to work with.
