Managing Quartermaster Employee Requests
This article applies to agencies that use the Quartermaster Employee Requests module.
As the Quartermaster manager, your job is to complete requests in workflow and (if approved by everyone) turn it into an Order.
Optionally, if necessary, you can Disapprove, or Cancel a request in workflow.
Updated 9/2026 - You can now Create an Order directly from Workflow.
By default, PSTracker displays requests for the current year. To see a different selection, modify the date range or show all requests.
The request number is color coded based upon the status of the request.
Workflow - The request is currently in the workflow process.
Pending Order Creation - This is an optional status, not normally used, but available if you need to indicate a request is thru workflow and is sitting in the queue waiting to be turned into an order.
Pending Order Creation is a temporary status, Pending Order Creation requests are then updated to Order Created when the quartermaster manager turns the Request into an Order.
Order Created - The order has been created.
Disapproved - The request is complete workflow and has been disapproved.
Canceled - The request has been canceled.
View / Manage a Request Currently in Workflow
As the Quartermaster manager, your job is to complete requests in workflow and (if approved by everyone) turn it into an Order. Alternatively you can Disapprove, or Cancel requests.
Click on a request that is currently in workflow (black in color) will bring you to the Quartermaster Request page.
Using the request's buttons, you can
- Create Order
- Update the Quartermaster Request Status.
- Add a Note.
- Add a File.
- Re-Route the Request (see re-routing a request below).
The tabbed section at the bottom of the request shows you the requests:
- Workflow
- Notes
- Files
- Logs
The status of the request is displayed at the upper right of the details.
As this request is currently in workflow, and approved by everyone, it needs to be turned into an order. Note: prior to 9/2026 we would have placed the request into the status Pending Order Creation. Using Pending Order Creation is no longer needed, and orders can be created at this point.
Lets go ahead and turn this Request into an Order now.
Click on the Create Order button.
You are taken to the Create Order From Request screen.
- Select the Reason
- Optionally select the method (Optional - only visible if your agency uses Scan & Manual)
- Select if a signature is required (Optional - only visible if your agency uses signatures)
- Click Create Order From Request
The screen will refresh and you will be on the Continue Open Order page viewing your newly created Order, based upon the Request.
The Order is now created in the system.
Any Notes or Files from the Request have also been added to the order.
The Request process is now complete and you manage the order from here.
You can continue on this screen, or come back to this order to manage it anytime. Please see our article on Managing Open Orders. (link below)
Re-Routing a Request
See the article on re-routing requests (link below)
Disapproving, Canceling, or Pending Order Creation
Disapproving, Canceling or Pending Order Creation are optional statuses, infrequently used.
To move a request into one of these statuses, click Update Quartermaster Status.
This opens a modal window where your options are:
- Pending Order Creation (the default option - request will be turned into an order in the next step).
- Disapproved (the request is disapproved and done).
- Canceled (the request is canceled and done).
Select the proper status and...
- You may add a comment (optional).
- You may also advise the employee via email (toggled on by default) of the new status.
- You may also advise additional person(s) via email of the new status. (optional).
Click Update Status.